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I’ve been using VPOST/Speedpost for my packages delivery, and so far it has been a hit-and-miss kind of service.
At times it’s excellent, but other times, I feel just like strangling them. One recent incident takes the cake.
This package of mine was never delivered to me.
I was only made to realise this after 48 nightmare days of waiting, calling in to their hotline four times in five weeks, and using their online feedback form for which they never replied back.
Can you believe it. It took me a freaking 48-day after I’ve made the initial purchase online on 29th April to finally find closure on 15th of June. I’m truly frustrated and angry at them for wasting my time and effort.
At the end of this ordeal, they didn’t even tell me what happened to my item, was it lost, damaged, stolen or …
I ordered my item on the 29th of April and it was nowhere in sight. It did a disappearing act, thanks to Speedpost and Vpost horrible service.
To think I had find out that I was given a refund by my own accord. If I never called in to find out, I would still be kept in the dark, hoping and waiting for my package to be delivered.
I’m so pissed off at them now, that I’ve decided to blog of that experience here. The thing is as we all know, Speedpost is a national carrier for shipments, so they have a monopoly, but I’ve now finally learned my lesson and will instead opt for other International delivery services.
VPOST claim: “We endeavour to deliver your packakge(s) within 5-8 working days after payment is received”.
My Track and Trace page at VPOST.
What does endeavour really means by definition? It means “attempt by employing effort”. That’s a really silly promise, as they could argue on their part if they happen fail to live up to the delivery date, we the consumer have no right to blame them as they only promise to attempt to deliver.
I tried searching the VPOST website in the event our local shipping company was unable to ship the package in the stated delivery window that they ‘endeavor’ to deliver, what happens … well true enough I found this in their Terms & Conditions:
It seems there’s no accountability on their part if VPOST/Speedpost screws-up. You would then have suggested that I should have signed up for their ‘Package Insurance’ which cost S$18 if I recall.
But the insurance only covers if the item was lost or damaged. In my case however it is in the delivery delay of my stuff, it was never lost or damaged.
I ordered a bloody iphone wallet. It’s not a controlled or banned substance nor a hazardous material for God’s sake. How hard it is to deliver such an item.
After calling their hotline so many times with not much success, I decided to post on VPOST Facebook page. As you can see, I'm not the only one with problem with their service.
Timeline of my delivery
29th April 2012 – Order placed at Amazon (Day 1)
1st May 2012 – Package arrive VPOST facility successfully by UPS (Day 3)
2nd May 2012 – Paid for package delivery to Singapore via VPOST (Day 4)
8th May 2012 – Package arrived in S’pore (Day 10)
8th May 2012 – Package depart from S’pore Airport Processing Ctr (Day 10)
9th May 2012 – Acknowledged Outgoing Items at Processing Centre (Day 11)
16th May 2012 – First time calling Speedpost hotline (Day 18)
22nd May 2012 – Second time calling Speedpost hotline (Day 24)
29th May 2012 – Third time calling Speedpost hotline (Day 31)
7th June 2012 – Posted my feedback on VPOST Facebook page (Day 40)
7th June 2012 – Submitted my feedback on VPOST Customer Care page. On the page it is stated that they will respond within 2-days (Day 40)
15th June 2012 – Still no response from the online contact us page I used at VPOST Customer Care page. (Day 48)
15th June 2012 – I decided to call in for the 4th time to Speedpost hotline at 1800-222-5777 in 5 weeks to find out the status. I was told that I’ve been given a refund and it will take 2-3 weeks for the refund to clear. The refund wasn’t properly explained and I had to asked twice what the refund entails. Well they promised to pay for both the item I bought and the shipping charges as well. To think if I didn’t call it I wouldn’t have known and would still be kept in the dark. I asked the customer hotline service person on how they will contact me, and she said via email. When I asked her to please provide my email they have on their account contact list, well she couldn’t provide one. That sounded dodgy right. Hopefully finally this is the end to my horrible experience with Speedpost and VPOST.(Day 48)
I called in like four times in five weeks to the Speedpost hotline, and I felt like a nuisance bugging the nice Pinoy ladies manning the phone.
Each week I’ll doing the usual routine of providing my details, VP number and my package details to get updates of my package. The ladies could only respond by saying they will ‘expedite the process’, and the investigation on the issue is still unresolved.
I know they’re trying their best to help, but there’s only so much they can do from their console, when in fact my item is sitting pretty at Speedpost facility waiting to be delivered, or it was lost; some thief got away with my item perhaps.
I also submitted my feedback to VPOST Facebook customer care page. They promised to get back to me within 2-days. They never did got back to me.
I’ve had enough of VPOST and Speedpost. Sure my decision not to use them anymore won’t make a difference, nor will this incident ever be heard by Speedpost top brass to get their shite together, but at least my readers will take heed of my advice and not use them.
I’m not the only one is such a plight from VPOST and Speedpost lousy service. Just do a Google search, and you’ll find plenty.
Now I just waiting if Speedpost/VPOST will actually honour in refunding me, or will they try to weasel their way out of this. I’ll update this post if that happens.
Update: I’ve gotten the refund by Singpost. I received their letter 13-days after my last contact with them. This I thank them for holding true to their promise of 2-3 weeks of getting my refund.
I do recommend the below alternatives.
